Hello! Welcome to our Etsy shop! We will always strive toward 100% customer satisfaction and hope you have a positive shopping experience with us.
We allow up to 7 days from the receipt of shipment to request a return or exchange. After this 7-day period, your order is considered final and binding. You have 14 days from the shipment delivery date to actually and physically return the item to our possession once authorization is granted. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Item(s) being returned must be new, unused, and in their original packaging with all accessories. Any returned item(s) received with missing articles or without original packaging will not be eligible for a refund. Item(s) must be returned to us via a traceable shipping method (i.e., a delivery confirmation tracking number). If your order was shipped for free, we will refund your order minus our actual cost of postage. Shipping costs on returns and/or exchanges are the sole responsibility of the Buyer. Any claims to the shipper for lost or stolen packages must be entered into by the customer if the package(s) have been accepted by the shipper. Please expect a return processing time of up to 14 business days from the date we receive your return and for a refund to be applied to your original form of payment. Exchanges must be of equal or greater value than your original ordered product(s) OR be of a different variation of size/color of the same product you originally ordered. To exchange an item, we require that you place a new order before returning your item(s) to be exchanged to insure sufficient stock is available and to prevent a restocking fee. Exchange orders returned without a corresponding replacement order will be treated as a return and a restocking fee will be applied to your refund.